So the only major factor left to evaluate on Tidio is the pricing.
As I mentioned earlier, for me, as a single operator, Tidio is actually quite cost effective.
You get unlimited chatbox interactions even with the lowest tier of the paid plans, so you don’t have to make a massive investment up front.
Better yet, Tidio has an entire free tier. While this tier has limited chatbot interactions, it is completely free. Not a “free trial” like many of the other platforms that I tried, but a “free forever tier” which is perfect because it lets you really try out Tidio’s software before investing a decent amount of money in one of the paid plans.
For me, this was a big deal since I was viewing the addition of live chat and chatbots as a digital marketing experiment for my website.
However, since the product ended up being even more user friendly than I expected (and generating a number of valuable leads), I did eventually upgrade to Starter plan.
I liked this plan because it allows for 3 free operators (with the option to add more at a rate below the standard $15 per month advertised) without upgrading your plan.
That said, if you have a large team, you’ll probably want to consider the Team or scale plans.